Question 1

What happens if the power goes out?

Accepted Answer

Our transmitters come equipped with a built-in battery backup system. If your home loses power, the fence will remain active for up to 48 hours, keeping your pets safe.

Question 2

Can I use the system for multiple dogs?

Accepted Answer

Absolutely! A single transmitter can handle an unlimited number of pets. Each dog just needs their own receiver collar, which can be individually programmed to their specific size and temperament.

Question 3

Is there a warranty on the equipment?

Accepted Answer

Yes, we offer a comprehensive warranty on our premium receiver collars and transmitters. We stand by the quality and durability of our products, ensuring peace of mind for you and your pet.

Question 4

Can the system be installed in the winter?

Accepted Answer

Yes, we can install our systems year-round! If the ground is severely frozen, we may use a temporary above-ground wire layout that will be properly buried once the spring thaw arrives.

Question 5

Will the installation damage my lawn or driveway?

Accepted Answer

Not at all. We use specialized equipment that cleanly slices the ground to bury the wire, leaving minimal to no visible trace. For driveways, we carefully saw-cut a thin line, lay the wire, and seal it seamlessly.

Question 6

How deep is the wire buried?

Accepted Answer

The boundary wire is typically buried 3 to 6 inches underground, which protects it from standard lawn maintenance like mowing and aeration.

Question 7

How long does it take to train my dog?

Accepted Answer

Most dogs learn the boundaries within 1-2 weeks. Our comprehensive installation package includes initial training sessions to ensure your pet understands their new limits safely and effectively.

Question 8

Is the static correction safe for my pet?

Accepted Answer

Yes, absolutely. The correction is completely harmless and feels similar to a mild static shock you might get from touching a doorknob. It's designed to startle, not punish, and we always start at the lowest possible setting.

Question 9

At what age can a puppy start using the system?

Accepted Answer

We generally recommend starting training when a puppy is at least 4 to 6 months old and can understand basic commands like 'sit' and 'stay'. However, every dog is different, and we evaluate them individually to ensure they are ready.

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